Privacy policy

This policy explains what information Seattle Bath and Shower LLC (“we”, “us”) collects through seattlebathandshower.com, how we use it, and the choices you have.

Information we collect

When you request an estimate. The form asks for your name and phone number, and optionally your email and a message about your project. Along with your message we record which page you sent it from and, if you arrived from an ad or a link, the campaign information in that link (for example utm_source or an ad click ID). This tells us which advertising actually brings in customers.

When you browse the site. Like most websites, we use Google Analytics and Google Ads (through Google Tag Manager) to understand how visitors find and use the site. These services use cookies; see our cookie policy.

How we use it

• To contact you about your project and schedule your estimate.
• To keep a record of your project in our customer management system.
• To measure which ads and pages lead to real inquiries, so we spend less on advertising that doesn’t work.
• To filter out spam. Messages are checked automatically, including by an AI model, to separate customer inquiries from sales pitches and bots.

We do not sell your information, and we don’t hand your phone number to outside call centers or lead brokers.

Service providers

We rely on a few providers to run the website and our business. They process data on our behalf:

• Google Cloud and Firebase host the website and process estimate requests.
• Google Gemini helps check messages for spam.
• Google Analytics and Google Ads measure site traffic and ad performance.

How long we keep it

We keep estimate requests and project records as long as we need them to serve you, honor our warranty, and meet our legal and tax obligations. Messages identified as spam are deleted automatically.

Your choices

You can ask us to see, correct or delete the personal information we hold about you through our contact page. You can block or delete cookies in your browser settings at any time.

Contact

Questions about this policy? Reach us through our contact page.